System Service Representative
MULTIPLE CITIES, India
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
Business Unit Introduction
Global Technology Services (GTS) brings together all of IBM's worldwide service delivery capabilities for Strategic Outsourcing with strong local and regional management teams supported by a set of key global competencies.
Who you are
This role Is an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems.
What you'll do
You are the primary technical interface to customers for the coordination of hardware and/or software support and delivery of technical services as required by the customer. You are accountable to ensure a high level of customer satisfaction with service delivery, technical support and operational services for the customer account(s). When critical situations occur, you are the IBM technical interface to customers and manage the situation until the problem is resolved.
How we’ll help you grow
· You’ll have access to all the technical and management training courses you need to become the expert you want to be
· You’ll learn directly from expert developers in the field; our teamleads love to mentor
· You have the opportunity to work in many different areas to figure out what really excites you
Computer Science / Electronics / Electronics & Communications / IT
Good understanding of IT vocabulary / Technical terms will be preferred
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.